Kind Clean
Cancellation/ Refund Policy

At Kind Clean, we understand that life happens. We strive to offer flexibility while also respecting the time and commitment of our cleaning professionals.  

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Cancellations & Rescheduling

• 48 hours' notice is required for cancellations or rescheduling to avoid fees.

• Cancellations made less than 48 hours in advance will incur a 50% service charge and as an act of good faith Kind Clean will hold this as credit towards another booking of the same service or used towards a deep cleaning.  Booking for cleaning service must be made within 14 days of original cleaning date confirmed for credit to apply.

• Same-day cancellations will be charged 100% of the service fee.  

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Satisfaction Guarantee

• If you're not completely satisfied, let us know within 24 hours of your service, and we’ll return to make it right — at no additional charge.

• Refunds are generally not issued, but credit may be offered toward a future cleaning if resolution isn't possible.

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Non-Refundable Charges

• Payments for services already completed are non-refundable.

• Deposits (if required for larger jobs/ quotes for services such as decluttering, green space & floral designs) are non-refundable if cancelled less than time stipulated upon acceptance of quote provided. Kind Clean reserves the right to request and receive full payment prior to starting a job or project.

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Weather or Emergency Exceptions

• We do our best to accommodate weather delays or emergencies with kindness and flexibility.

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