Kind Clean
Frequently Asked Questions
FAQ
Are your cleaners background checked and insured?
Absolutely. Our team members are vetted, trained, mentored on the job, and fully insured for your peace of mind. At Kind Clean it is our policy to have:
Background and Criminal Checks
WHIMIS training
Job shadowing for extended duration
Bonding Insurance
General Liability Insurance
Service Region
Q: What areas do you serve?
A: We currently serve residential clients in:
Toronto (West: Fort York, Liberty Village, High Park, Parkdale, Junction, Bloor West Village)
Etobicoke
Milton
Halton Hills
Georgetown
Caledon
Missisauga
Oakville
Burlington
If you're outside our coverage zone, feel free to contact us — we may still be able to help!
Booking & Scheduling
Q: Do you offer a meeting before the first cleaning?
A: Yes! We offer and recommend a virtual meeting, and face to face meeting (for bigger jobs and deep cleaning) before your first cleaning. This gives us a chance to walk through your home, understand your needs, answer any questions, and make sure we’re fully aligned on what to expect. It’s our way of building trust and ensuring a smooth, tailored experience from day one.
Q: How do I book a cleaning service with Kind Clean?
A: You can book online through our website by email. Someone will call you back or email to schedule a consultation. Choose your preferred date, time, and service, and we’ll confirm your appointment as soon as possible.
Q: Can I reschedule or cancel my appointment?
A: Yes! We kindly ask for at least 48 hours’ notice to reschedule or cancel your appointment to avoid a cancellation fee. This helps us accommodate all our clients efficiently. For full details please read our Cancellation/ Refund Policy .
Q: What if I cancel with less than 48 hours’ notice?
A: Cancellations or rescheduling made with less than 48 hours' notice may be subject to a fee (see our Cancellation/ Refund Policy for full details).
Services & Cleaning
Q: What types of cleaning do you offer?
A: We provide regular maintenance cleaning, deep cleaning, move-in/move-out cleaning, and custom packages tailored to your space and needs.
Q: Do I need to provide cleaning supplies?
A: Nope! We bring our own eco-friendly products and equipment. If you prefer us to use your equipment and cleaning products (as some clients do), just let us know during your booking.
Q: Can I leave my pet out while you clean?
A: We love our furry (and feathered!) friends, and we're happy to work in homes with pets. To ensure a smooth and stress-free clean for everyone, we kindly ask that pets are secured or introduced to us ahead of time — especially if they’re curious or anxious around new people or equipment. Our goal is to keep your pets safe and stress free while making your sparkle.
Q: Are your products safe for pets and kids?
A: Yes. We use gentle and eco-conscious products that are safe for families and pets.
Q: Will the same cleaner come every time?
A: We do our best to maintain consistency with your cleaner. If someone new needs to fill in, we’ll notify you in advance.
During the Clean
Q: Do I need to be home during the cleaning?
A: It’s completely up to you. Many clients prefer to leave a key or provide access instructions, but you're welcome to be home if you’d like.
Q: How long will the cleaning take?
A: It depends on the size and condition of your home. We’ll give you a time estimate when you book.
Q: What if I’m not satisfied with the cleaning?
A: Your satisfaction matters. If something was missed, let us know within 24 hours and we’ll make it right.
Payments & Policies
Q: How do I pay for my cleaning?
A: We accept credit cards, e-transfer, and online payment at time of booking.
Q: Are there contracts or obligations?
A: Not at all. You can book one-time or recurring services as needed—no commitments required.
Q: Do you offer discounts for recurring cleans?
A: Yes! Ask us about our bundle pricing for weekly, bi-weekly, or monthly services.
Tipping
Q: Should I tip the cleaner?
A:Tipping is never expected, but always appreciated if you feel your cleaner went above and beyond. 100% of tips go directly to your cleaner.
Still Have Questions?
Feel free to reach out anytime at hello@kindclean.ca and someone will get back to you within 24hrs. We're always happy to help!